Andy Dentone

Child of God. Husband. Dad of two boys.

Human-Centered Automation Engineer

Child of God. Husband.
Dad of two boys.

Fixing slow, busted workflows
that people hate.

Connecting tools, data, and workflows so businesses run smoothly.

Most companies don’t have a technology problem.

They have:

• systems that don’t talk to each other
• reports that take hours to build
• leads falling through the cracks
• workflows everyone silently hates

I design automation systems that fix those problems.

Projects and Systems

How I Work

I start by finding the slow, frustrating parts of how work actually happens inside an organization.

These problems usually show up as:

• spreadsheets being emailed back and forth
• staff copying the same data between systems
• missed calls and leads slipping through the cracks
• reports that take hours or even days to produce

Once those friction points are clear, I connect the systems.

Using automation, APIs, integrations, and workflow design, I plan and build systems that allow information to move automatically instead of relying on manual work.

The goal is simple.

Make the system support the people - instead of slowing them down.

When the system works, something noticeable happens: People feel relief.

Systems I've Built

Below are examples of real systems I have engineered to remove operational friction and make organizations run more smoothly.

Food Distribution Throughput System

Reduced a food distribution process that once created six hour wait lines for families. Designed a scheduling and intake workflow that now moves people through the process in about twenty minutes.

What changed:

• scheduled arrival windows instead of long lines

• faster intake and tracking

• smoother volunteer coordination

Result: Families are served faster and the entire operation runs calmly instead of chaotically. Even the volunteers are happier.

IoT Support Alert System

Built a physical alert device that activates when support tickets arrive.

What changed:
• digital support requests trigger physical alerts in the office

• support staff cannot miss incoming requests

• response time improves without constant monitoring

Result: Faster responses and fewer missed customer issues.

Lead Capture and Follow Up Automation Systems

Designed CRM and automation workflows that capture missed calls, route leads correctly, and follow up automatically.

What changed:

• missed calls trigger automatic text responses

• leads routed to the right person instantly

• follow up sequences run automatically

Result: Fewer leads fall through the cracks and businesses capture more opportunities.

Problems I'm Often Asked to Solve

Organizations usually reach out when everyday work has become harder than it should be.

These are some of the situations I am most often asked to fix:

• Leads coming in from calls, forms, or messages but no one is sure who followed up or where the conversation lives

• Staff copying the same data between spreadsheets, CRMs, and other systems just to keep information in sync

• Reports that take hours or days to assemble because data lives in multiple places

• Missed calls after hours that could have turned into real opportunities

• Tools and software that technically work but do not communicate with each other

• Teams emailing documents and spreadsheets back and forth because there is no shared system everyone trusts

• Workflows that once worked when the company was small but now break under growth

• Good staff spending most of their time on busy work instead of the job they were hired to do

My role is to identify the friction behind these problems and design systems that remove the manual work, connect the tools, and allow the organization to operate smoothly.

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